Refund & Returns Policy
Last Updated: July 12, 2026
At WickedAss Witch Crafts, we want every customer to enjoy their experience with us. Whether you’re downloading a digital spell or receiving a handcrafted item, our goal is to make things right whenever possible.
This policy explains how refunds, returns, and exchanges work for the products we offer.
Digital Products
Most of our products are delivered instantly as digital downloads, including PDF spell books, affirmations, printable resources, and other downloadable content.
Because digital products are available immediately after purchase, they generally cannot be returned or refunded once the download has been provided.
This policy helps protect the creative work we produce and ensures fairness to all customers.
However, we’re always happy to help if something goes wrong.
Examples include:
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You received the wrong file.
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Your download link doesn’t work.
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The file is damaged or incomplete.
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You accidentally purchased the same product more than once.
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A technical issue prevented delivery.
If any of these occur, please contact us and we’ll work with you to resolve the issue promptly.
Physical Products
As we expand our collection of handcrafted products, eligible physical items may be returned within 30 days of delivery.
Returned items should be:
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Unused
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In their original condition
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In their original packaging where possible
Once we receive and inspect the item, we’ll notify you whether your refund or exchange has been approved.
Custom or Personalized Items
Custom-made, personalized, or commissioned products are created specifically for you.
Unless they arrive damaged or defective, these items are generally not eligible for return or refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
If possible, include:
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Your order number
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A brief description of the issue
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Photos of any damage
We’ll work with you to repair, replace, or refund the item as appropriate.
Free Downloads
Free digital downloads are provided “as is.”
If you experience a technical problem downloading one of our free resources, we’ll gladly help you obtain another copy.
Lost or Delayed Shipments
If a physical order appears to be lost in transit, please contact us.
We’ll work with the shipping carrier to determine the best solution and keep you informed throughout the process.
Exchanges
Where practical, we’re happy to exchange eligible physical products for another item of equal value.
Exchange availability depends on stock and the nature of the product.
Order Cancellations
Digital orders are processed immediately and generally cannot be cancelled once payment has been completed.
Physical orders may be cancelled before they have been shipped. Once an order has entered production or shipping, cancellation may no longer be possible.
Refund Method
Approved refunds will be issued to the original payment method whenever possible.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Need Help?
If something isn’t right, please reach out.
We’re a small business that genuinely cares about our customers, and we’ll always do our best to find a fair solution.
Questions about your order can be submitted through our Contact page, and we’ll respond as quickly as we can.
Thank you for supporting WickedAss Witch Crafts.
